CRUZ ÁLVAREZ, J. G.; MENDEZ, B.; MONGE PERRY, C. Discrepancy between ISO 9000 standard and its applicability toward business performance. Repositorio de la Red Internacional de Investigadores en Competitividad, [S. l.], v. 7, n. 1, 2018. Disponível em: https://www.riico.net/index.php/riico/article/view/297. Acesso em: 5 may. 2024.