Cruz Álvarez, Jesùs Gerardo, Berenice Mendez, y Carlos Monge Perry. «Discrepancy Between ISO 9000 Standard and Its Applicability Toward Business Performance». Repositorio de la Red Internacional de Investigadores en Competitividad 7, no. 1 (agosto 28, 2018). Accedido mayo 6, 2024. https://www.riico.net/index.php/riico/article/view/297.