Cruz Álvarez JG, Mendez B, Monge Perry C. Discrepancy between ISO 9000 standard and its applicability toward business performance. RIICONET [Internet]. 28 de agosto de 2018 [citado 6 de mayo de 2024];7(1). Disponible en: https://www.riico.net/index.php/riico/article/view/297