Ir al menú de navegación principal Ir al contenido principal Ir al pie de página del sitio
Repositorio de la Red Internacional de Investigadores en Competitividad

COMPETITIVIDAD GLOBAL

Vol. 15 (2021): Reinventándose para la competitividad PostCovid19 ISBN 978-607-96203-0-10

Impact of the practices of knowledge management in the organizational performance: case banking sector in Mexico.

  • Claudia Leticia Preciado Ortiz
  • Ismael Loza Vega
Enviado
marzo 14, 2022
Publicado
2022-03-29

Resumen

The globalization of markets has modified the structures of business models. Organizations are
challenged to be more competitive every day, and knowledge management plays a very important role.
Financial markets are obliged banks to trust knowledge and be more efficient in managing their
operations.
This study is empirical of a qualitative nature and sought to compare the vision of managers with respect
to bank executives on the application of knowledge management practices that are carried out in the
sector and how they impact on organizational performance Interviews were conducted structured carried
out with the executive directors of six banking companies and questionnaires with 48 bank executives.
This first approach to the banking sector contributes to the literature on the subject as it is a pioneering
work in the country, the study highlights the emerging trends of the prevailing perspectives of CG among
bank employees and the main problems they face.

Citas

  1. Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17,
  2. pp. 100–120
  3. Carmeli, A., & Tishler, A. (2004). The relationships between intangible organizational elements and
  4. organizational performance. Strategic Management Journal, 25(13), 1257-1278.
  5. Chakravarthy, B.S. (1986). Measuring strategic performance. Strategic Management Journal, 7(5):
  6. –458.
  7. Comisión Nacional Bancaria y de Valores (CNBV) (2019). Programa Anual de inclusión Financiera
  8. Recuperado el 05 de marzo de 2020 de
  9. https://www.gob.mx/cms/uploads/attachment/file/481172/PanoramaIF_2019.pdf
  10. Comisión Nacional Bancaria y de Valores (CNBV). (2020). Boletín Estadístico. Banca Múltiple –
  11. Diciembre 2019. Recuperado el 03 de marzo de 2020 de https://www.gob.mx/cnbv/acciones-y-
  12. programas/banca-multiple
  13. Cong, X., Pandya K.V. (2003). Issues of Knowledge Management in the Public Sector. Retrieved
  14. September 10, 2002, de http://www.ejkm.com
  15. Daft, R. (2012). Organization theory and design: Cengage learning.
  16. Darr, E. D., Argote, L., & Epple, D. (1995). The acquisition, transfer, and depreciation of knowledge in
  17. service organizations: Productivity in franchises. Management Science, 41(11), 1750-1762.
  18. Darroch, J. (2005). Knowledge management, innovation and firm performance. Journal of knowledge
  19. Management, 9(3), 101-115.
  20. Davenport T, & Prusak L. (1998). Working Knowledge: How Organizations Manage What They Know.
  21. Harvard Business School Press: Boston.
  22. Davenport T. (1998). Interview with Gerald Bernbom, CAUSE97 Conference Chair. Retreived june,
  23. , 2017 de http://www.educause.edu/ir/library/html/cem9813.html.
  24. De Long, D. (1997). Building the knowledge-based organization: How culture drives knowledge
  25. behaviors. Ernst & Young Center for Business Innovation, Working Paper, Boston.
  26. DeSanctis G., & Poole M.S. (1994). Capturing the Complexity in Advanced Technology Use: Adaptive
  27. Structuration Theory, Organizational Science, 5(2); pp. 121-147.
  28. Du Plessis, M., Boon, J.A. 2004. Knowledge management in eBusiness and customer relationship
  29. management: South African case study findings. International Journal of Information
  30. Management, 24(1): 73–86.
  31. Dutt, H. (2013). Knowledge management initiatives in India: A study of Indian comercial banking
  32. sector. Doctoral Research Scholar. Centre for Management Studies, Jamia Millia Islamia
  33. (Central University). New Delhi, India. Recuperado el 02 de junio de 2017 de
  34. https://es.slideshare.net/himanshu_dutt/ph-d-viva-presentation-2003-version
  35. Fliaster, A. (2004). Cross-hierarchical interconnectivity: forms, mechanisms and transformation of
  36. leadership culture. Knowledge Management Research & Practice, 2(1): 48–57.
  37. Gibbert, M.; Leibold, M.; Probst, G. (2002). Five styles of Customer Knowledge Management, And
  38. how Smart comnies put them into action, working paper, Hautes Etudes Commerciales Geneve,
  39. available on the Internet:
  40. http://www.hec.unige.ch/recherches_publications/cahiers/2002/2002.09.pdf (retrieved in July
  41. Gold, A. H., & Arvind Malhotra, A. H. S. (2001). Knowledge management: An organizational
  42. capabilities perspective. Journal of management information systems, 18(1), 185-214.
  43. Goyal, O.P. (2007). Knowledge management: analysis and desing for indian commercial banking
  44. system, Kalpaz Publications: India.
  45. Grant, R. M. (1996). Toward a knowledge‐based theory of the firm. Strategic Management Journal,
  46. (S2), 109-122.
  47. Hendriks, P. H., & Vriens, D. J. (1999). Knowledge-based systems and knowledge management: friends
  48. or foes? Information & Management, 35(2), 113-125.
  49. Holsapple, C.W., Singh, M. (2001). The knowledge chain model: activities for competitiveness. Expert
  50. Systems with Applications, 20(1), 77–98.
  51. Hung, R.Y.Y, Lien, B.Y., Yang, B., Wu, C.M., Kuo, Y.M. (2011). Impact of TQM and organizational
  52. learning on innovation performance in the high-tech industry. International Business Review,
  53. (2), 213–225.
  54. Hunt, S. D., & Morgan, R. M. (1995). The comparative advantage theory of competition. The Journal
  55. of Marketing, 1-15.
  56. IBM Institute for bussines Value (2006). Dare to be different: why banking innovation matters now.
  57. pág. 16
  58. Kalling, T. (2003). Knowledge management and the occasional links with performance. Journal of
  59. knowledge Management, 7(3), 67-81.
  60. Kaplan, R.S., Norton, D.P. (1996). The Balanced Scorecard. Harvard Business School Press: Boston.
  61. Lehtimäki T, Simula H, Salo J. 2009. Applying knowledge management to project marketing in a
  62. demanding technology transfer project: convincing the industrial customer over the knowledge
  63. gap. Industrial Marketing Management, 38(2): 228–236.
  64. Leonard-Barton, D. (1998). Wellsprings of knowledge: Building and sustaining the sources of
  65. innovation: Harvard Business Press.
  66. Liebeskind, J. P. (1996). Knowledge, strategy, and the theory of the firm. Strategic Management
  67. Journal, 17(S2), 93-107.
  68. Lin Y, Su HY, Chien S. (2006). A knowledge-enabled procedure for customer relationship management.
  69. Industrial Marketing Management, 35(4): 446–456.
  70. Manivannan, M. & Kathiravan, C. (2016). A study on knowledge management of banking sector in
  71. Chennai. Indian Journal of Applied Research, 6(9), pp. 306-309.
  72. Mentzer, J.T., Flint, D.J., Hult, G.T.M. (2001). Logistics service quality as a segment-customized
  73. process. Journal of Marketing, 65(4): 82–104.
  74. Nissen, M.E., Espino, J. (2000). Knowledge process and system design for the coast guard. Knowledge
  75. and Process Management, 7(3): 165–176.
  76. Nonaka, I. and Takeuchi, H. (1995). The Knowledge-Creating Company: How Japanese Companies
  77. Create the Dynamics of Innovation. New York, New York: Oxford University Press.
  78. Ofek, E., y Sarvary, M. (2001). Leveraging the customer base: Creating competitive advantage through
  79. knowledge management. Management science, 47(11), 1441-1456.
  80. Pfeffer J, Sutton RI. 1999. The Knowing-Doing Gap: How Smart Companies Turn Knowledge into
  81. Action. Harvard Business School Press: Boston.
  82. Ribiere, V.M., Sitar, A.S. (2003). Critical role of leadership in nurturing a knowledge-supporting
  83. culture. Knowledge Management Research & Practice, 1(1), 39–48.
  84. Robinson, H.S., Anumba, C.J., Carrillo, P.M., Al-Ghassani, A.M. (2005). Business performance
  85. measurement practices in construction engineering organizations. Measuring Business
  86. Excellence, 9(1), 13–22.
  87. Sánchez, R., & Mahoney, J. T. (1996). Modularity, flexibility, and knowledge management in product
  88. and organization design. Strategic ManagementJjournal, 17(S2), 63-76.
  89. Satish, T. B. (2012). Benefits of knowledge management system for banking sector. International
  90. Journal of Computer Science and Communication. 3(1). Pp. 133-137.
  91. Schiuma, G. (2012). Managing knowledge for business performance improvement. Journal of
  92. knowledge management, 16(4), 515-522.
  93. Singh, S. K. (2008). Role of leadership in knowledge management: a study. Journal of Knowledge
  94. Management, 12(4), pp.3-15, doi: 10.1108/13673270810884219
  95. Skyrme, D. J., & Amidon, D. M. (1998). New measures of success. Journal of Business Strategy, 19(1),
  96. -24.
  97. Teece, D. J. (1998). Capturing value from knowledge assets. California Management Review, 40(3), 55-
  98. Trujillo, V. & Navajas, S. (Septiembre, 2016). Inclusión financiera y desarrollo del sistema financiero
  99. en América Latina y el Caribe. Datos y Tendencias. FOMIN, BID. Recuperado el día 02 de junio
  100. de 2017 de http://mifftp.iadb.org/website/publications/49cffc86-f08e-446c-a579-
  101. e5149a4bbb7c.pdf
  102. Tsai, W. (2001). Knowledge transfer in intraorganizational networks: Effects of network position and
  103. absorptive capacity on business unit innovation and performance. Academy of Management
  104. Journal, 44(5), 996-1004.
  105. Tseng, S.M. & Fang, Y. Y. (2015). Customer Knowledge Management Performance Index. Knowledge
  106. and Process Management. 22(2). pp. 68-77. DOI: 10.1002/kpm.1463
  107. Venkatraman, N., & Ramanujam, V. (1986). Measurement of business performance in strategy research:
  108. A comparison of approaches. Academy of management review, 11(4), 801-814.
  109. Wiig, K. M., & Jooste, A. (2003). Exploiting knowledge for productivity gains. Handbook on knowledge
  110. management, (pp. 289-308): Springer.
  111. Yaşar y Ö, U. & Kızıldağ, D. (2013). A Comparative Analysis of Knowledge Management in Banking
  112. Sector: An Empirical Research. European Journal of Business and Management. 5(16). ISSN
  113. -1905 (Paper) ISSN 2222-2839 (Online)
  114. Youndt, M. A., Subramaniam, M., y Snell, S. A. (2004). Intellectual Capital Profiles: An Examination
  115. of Investments and Returns. Journal of Management Studies, 41(2), 335-361.
  116. Zander, U., & Kogut, B. (1995). Knowledge and the speed of the transfer and imitation of organizational
  117. capabilities: An empirical test. Organization science, 6(1), 76-92.

Artículos más leídos del mismo autor/a